Corporate Greed: Nexway Group & Its Impact on Tech Support Customers
TL;DR: Federal filings show that Nexway entities processed millions of dollars in dubious tech-support charges while using their own merchant accounts to push through transactions tied to false claims about computer “security” and “performance.” A federal judge entered a $16.5 million judgment, sweeping conduct bans, and long-term compliance duties against Nexway companies and leaders.
Keep reading for the emails, timelines, money flows, and permanent restrictions that map how this business model thrived and what it all says about corporate accountability under modern day neoliberal capitalism.
Introduction: The Scheme and the Stakes
The government alleged that Nexway used its own merchant accounts to push through charges for overseas call centers selling “tech support” via scare tactics about computer safety and speed. The companies and executives continued processing these sales despite red-flag emails, mounting complaints, and direct warnings about chargeback and fraud risk.
A federal court then issued a permanent injunction (which is like a stop order) and a $16.5 million monetary judgment covering Nexway SASU, Nexway Group AG, Nexway, Inc., and an individual executive, and imposed immediate cash payments and strict operational bans.
Inside the Allegations: Corporate Misconduct
Federal pleadings detail credit-card laundering: routing tech-support telemarketing transactions through Nexway’s own merchant accounts rather than the actual sellers, a tactic that masks risk and frustrates fraud monitoring.
The FTC ties this to specific clients like Tech Live Connect and Econosoft, noting that management monitored these clients while continuing to process their sales. The filings also trace millions of dollars in processed charges, including at least $1.7 million for Tech Live Connect under Nexway’s name after the CEO took office.
Timeline of What Went Wrong (from the FTC’s record)
| Date | Event | Source Documents |
|---|---|---|
| Sep 2016 | Nexway signs an acquiring deal with Ingenico/Global Collect; acquiring bank is WorldPay | nexway-complaint |
| 2017–2019 | Tech Live Connect transactions routed through Adyen | nexway-complaint |
| Mar 2017 | Senior executive asks TLC to increase sales through Nexway to hit targets | nexway-complaint |
| Feb 2018–Feb 2020 | TLC charges run via Ingenico/Global Collect, including an asknet account signed Oct 2019 | nexway-complaint |
| Jun 4–5, 2019 | Emails flag prepaid “$3 microtransactions” to suppress chargebacks and warn of “assistance to fraud” | nexway-complaint |
| Jul 11, 2019 | Leadership meeting notes dependence on “Premium Tech Support” clients; 25% of revenue | nexway-complaint |
| Jul 18–29, 2019 | Nexway hires a research expert; receives written anti-fraud options; recommendations go unused | nexway-complaint |
| Sep–Oct 2019 | Internal emails describe client fraud and steps to keep a known deceptive client sending traffic | nexway-complaint |
| Feb 3, 2020 | FTC serves Civil Investigative Demand; processing ends by February 2020 | nexway-complaint |
| Mar 17, 2020 | CEO letter acknowledges “too high fraud potential” and suspends accounts | nexway-complaint |
The FTC’s complaint against nexway states that acquirers deposited over $18 million of Tech Live Connect transactions into the card system from approximately August 2016 to February 2020. It also quotes in-house counsel acknowledging efforts to “shield” premium tech-support clients from the judiciary, underscoring the level of internal awareness.
Monetary Judgment and Immediate Payments
| Defendant(s) | Judgment Entered | Immediate Payment | Suspension Terms |
|---|---|---|---|
| Nexway SASU, Nexway Group AG, Nexway, Inc., and Victor Iezuitov (joint/several) | $16,500,000 | $350,000 from corporate Nexway entities; $100,000 from Iezuitov | Balance suspended based on sworn financials; becomes due if misstatements found |
| asknet Solutions AG & asknet, Inc. | $16,500,000 (joint/several with each other in their order) | $150,000 | Balance suspended based on sworn financials; revivable on misrepresentations |
Regulatory Capture & Loopholes
The record shows payment processors and acquirers pushing back only after bad rates and fraud metrics mounted, including one platform asking Nexway to stop sending Discover transactions.
That delay created space to continue routing high-risk sales while gaming fraud thresholds. Under a deregulatory philosophy, private risk controls replace firm public rules; the record shows how a merchant aligned to acquirers can still move large volumes until the risk becomes impossible to ignore.
The stipulated orders attempt to rebuild guardrails: a permanent ban on processing telemarketed tech-support sales tied to pop-up scare messages or false claims, and explicit anti-laundering provisions.
They also require screening of “High Risk Clients,” suspension during investigations, and closing accounts if tactics to bypass monitoring appear. These steps read like a patch for oversight gaps that profit-seeking firms can exploit in lightly policed niches.
Profit-Maximization at All Costs
The emails and meeting notes depict revenue dependence on “premium tech support” traffic and decision-making shaped by volume commitments, chargeback optics, and end-of-month goals. A senior executive pushed a client to increase sales to meet targets; leadership reviewed “toxic traffic” while maintaining processing relationships. Under shareholder-first incentives, the firm’s systems prioritized throughput, even when insiders circulated warnings about fraud and reputational exposure.
The complaint also describes tactics to manage chargeback risk, including discussion of $3 micro-transactions to manipulate ratios. That kind of metric gaming reflects a market where appearances of compliance can carry more weight than consumer outcomes!
The Economic Fallout
The court orders convert consumer injury into concrete numbers: a $16.5 million judgment with immediate payments and long-term obligations. The orders allow the government to treat the complaint’s factual allegations as established in later enforcement actions, making future collection faster and cheaper. This shifts part of the clean-up cost back toward the defendants while acknowledging that losses spread through banks, card networks, and households over years.
Recordkeeping and monitoring requirements extend for decades, adding compliance costs that mirror the risk the businesses externalized onto consumers and financial rails. The orders require detailed client records, complaint logs, and payment data to be kept and produced on demand. These durable obligations are a tacit admission that the old mix of self-regulation and market discipline failed.
The PR Machine: Corporate Spin Tactics (as permitted by record)
The filings include a March 2020 letter acknowledging “too high fraud potential” only after a federal demand letter landed. Earlier emails show internal talk of shielding high-risk clients, while revenue reliance on this segment persisted. The contrast between public-facing compliance language in acquiring agreements and the private emails about risk reveals how firms craft legitimacy while maintaining cash flows.
Wealth Disparity & Corporate Greed
This case tracks how an intermediary can profit from every transaction in a deceptive sales funnel while consumers bear the loss when products fail and refunds lag. The orders identify “consumer injury” in the millions, a sum that reflects years of recurring charges authorized under coerced or misleading pitches. Under a profit-extraction logic, intermediaries capture fees first and price in enforcement as a manageable cost.
Global Parallels: A Pattern of Predation (Commentary)
Across sectors, firms lean on multi-jurisdictional structures and acquiring relationships to arbitrage standards, moving volume until platform risk teams force a stop. This pattern echoes other industries where distributors and processors enjoy revenue while pushing liability to weaker players in the chain. The Nexway record shows how easily payments plumbing can be tuned to sustain questionable sales until regulators catch up.
Corporate Accountability Fails the Public
The orders impose strong conduct bans, but they also suspend most of the monetary judgment based on financial statements. Courts often trade immediate cash for monitored conduct, a compromise that leaves executives and entities operating under constraints rather than facing full restitution. Consumers receive redress only if suspended amounts revive, a contingency that leaves harm only partly repaired.
Pathways for Reform & Consumer Advocacy (Commentary)
Three reforms would materially reduce harm. First, mandate pre-clearance for high-risk merchant categories with independent testing of claims and mystery-shopper audits as a condition of processing. Second, require acquirer-side transparency when risk thresholds are breached, including automatic downstream alerts and mandatory account closures within days. Third, expand private rights of action for consumers against upstream facilitators, aligning incentives to cut off bad traffic early.
Legal Minimalism: Doing Just Enough to Stay Plausibly Legal (Commentary)
The record shows contracts that pledged compliance with FTC rules while internal communications recognized fraudulent tactics and dependency on toxic revenue. Compliance was framed as language in agreements rather than a real brake on client selection or monitoring. In a neoliberal system, firms often satisfy the form of compliance while their incentives point them elsewhere.
How Capitalism Exploits Delay: The Strategic Use of Time (Commentary)
Years elapsed between the first red flags and the final halt, with multiple processors and acquirers involved. During that window, millions of dollars flowed and consumer complaints piled up. Delay created profit while enforcement moved at the pace of letters, negotiations, and orders.
The Language of Legitimacy: How Courts Frame Harm (Commentary)
Orders speak in terms of “injury,” “judgment,” and “suspension.” This technical language documents wrongs without dwelling on the lived experience of consumers misled by “security” alerts and scripted telemarketing. Legal diction makes the case administrable; it also mutes the everyday reality of fear-based sales scripts that the record ties to these charges.
Profiting from Complexity: When Obscurity Shields Misconduct (Commentary)
Multiple entities (Nexway SASU, Nexway Group AG, Nexway, Inc., asknet Solutions AG, asknet, Inc.) and multiple processors and acquiring banks created operational layers that diffuse accountability. The orders try to pierce this by binding corporate families and individuals together in joint and several liability. Complex structures are a strategy; the remedy bundles them back together.
This Is the System Working as Intended (Commentary)
When profit maximization meets lax oversight, the predictable outcome is scale—more calls, more fear, more charges, more fees. The filings show traffic continuing until platforms and prosecutors intervened with clarity. The remedy punishes corporate misconduct, yet the path to profit remained open far too long.
Conclusion
The court’s orders shut the door on a lucrative channel that converted fear into fees. The record shows leadership aware of red flags while volume continued through in-house merchant accounts and global processors. The case documents an unethical pipeline engineered to keep money moving, and a legal system now tasked with building guardrails that should have been there from the start.
Frivolous or Serious Lawsuit?
The lawsuit rests on detailed emails, contracts, merchant-account histories, and specific dollar amounts processed over defined periods. The judgments, permanent bans, and monitoring obligations reflect a serious, well-documented set of harms recognized in federal court orders. This is a meaningful legal grievance with systemic implications.
Appendix: Key Conduct Bans & Compliance Duties
- Permanent bans: No processing for tech-support products sold via telemarketing, false ads, or pop-ups that claim computer security or performance problems; no credit-card laundering.
- High-risk screening: Required policies, investigation steps, test shopping, and account suspensions; mandatory shutdown when evasion tactics like descriptor-splitting or shell applicants appear!
- Recordkeeping & monitoring: Long-term records of complaints, chargebacks, refunds, websites/ads used by clients; rapid production to regulators on request.
Data Table: Payment Processors & Windows of Activity (as pleaded)
| Processor / Acquirer | Period in Record | Notes |
|---|---|---|
| Adyen | 2017–2019 | Asked Nexway to stop Discover due to fraud/chargebacks |
| Ingenico / Global Collect (WorldPay as acquirer) | Feb 2018–Feb 2020 | asknet account added Oct 2019 with explicit FTC-compliance language |
| PayPal | Feb 2018–Jan 2020 | Merchant agreement re-executed in 2015 |
In June 2025, the FTC announced that they were sending out a second round of refunds to the victims of Nexway’s scammy nonsense: https://www.ftc.gov/enforcement/refunds/nexway-refunds
💡 Explore Corporate Misconduct by Category
Corporations harm people every day — from wage theft to pollution. Learn more by exploring key areas of injustice.
- 💀 Product Safety Violations — When companies risk lives for profit.
- 🌿 Environmental Violations — Pollution, ecological collapse, and unchecked greed.
- 💼 Labor Exploitation — Wage theft, worker abuse, and unsafe conditions.
- 🛡️ Data Breaches & Privacy Abuses — Misuse and mishandling of personal information.
- 💵 Financial Fraud & Corruption — Lies, scams, and executive impunity.
NOTE:
This website is facing massive amounts of headwind trying to procure the lawsuits relating to corporate misconduct. We are being pimp-slapped by a quadruple whammy:
- The Trump regime's reversal of the laws & regulations meant to protect us is making it so victims are no longer filing lawsuits for shit which was previously illegal.
- Donald Trump's defunding of regulatory agencies led to the frequency of enforcement actions severely decreasing. What's more, the quality of the enforcement actions has also plummeted.
- The GOP's insistence on cutting the healthcare funding for millions of Americans in order to give their billionaire donors additional tax cuts has recently shut the government down. This government shut down has also impacted the aforementioned defunded agencies capabilities to crack down on evil-doers. Donald Trump has since threatened to make these agency shutdowns permanent on account of them being "democrat agencies".
- My access to the LexisNexis legal research platform got revoked. This isn't related to Trump or anything, but it still hurt as I'm being forced to scrounge around public sources to find legal documents now. Sadge.
All four of these factors are severely limiting my ability to access stories of corporate misconduct.
Due to this, I have temporarily decreased the amount of articles published everyday from 5 down to 3, and I will also be publishing articles from previous years as I was fortunate enough to download a butt load of EPA documents back in 2022 and 2023 to make YouTube videos with.... This also means that you'll be seeing many more environmental violation stories going forward :3
Thank you for your attention to this matter,
Aleeia (owner and publisher of www.evilcorporations.com)
Also, can we talk about how ICE has a $170 billion annual budget, while the EPA-- which protects the air we breathe and water we drink-- barely clocks $4 billion? Just something to think about....
