Gen Digital Inc. (formerly Symantec, parent of LifeLock and Norton) has agreed to a $9.95 million non‑reversionary settlement to resolve allegations that it violated the Telephone Consumer Protection Act (TCPA) by repeatedly using artificial or prerecorded voice calls to contact cellular numbers that were no longer associated with its customers. The misconduct spanned nearly five years, from February 2021 through October 2025, affecting up to 359,789 unique telephone numbers, according to court filings.

The class action, Jackson v. Gen Digital Inc., claims the company placed calls regarding LifeLock or Norton accounts to numbers that had been permanently disconnected and reassigned to new users—people who had never consented to receive marketing or account alerts. Federal law strictly prohibits such prerecorded calls to wireless numbers without prior express consent.

Ignoring the Reassigned Numbers Database

Central to the case is Gen Digital’s failure to scrub its call lists against the Federal Communications Commission’s Reassigned Numbers Database (RND). The RND was established to prevent exactly this kind of harassment: companies are expected to check whether a number has been disconnected and reassigned before autodialing or using prerecorded messages. Instead, Gen Digital’s systems continued to fire off marketing and account-related calls to people who had no relationship with LifeLock or Norton.

Under the settlement terms, Gen Digital will fund a $9.95 million common fund. After deducting administrative costs (estimated at $315,400), attorneys’ fees (up to one‑third of the fund), and a $15,000 service award to the lead plaintiff, individual class members who file valid claims are expected to receive between $200 and $625 each. The company also agreed to implement RND screening on a go‑forward basis—a practice that should have been standard long before this lawsuit.

The Human Cost of Robocall Indifference

For the hundreds of thousands of individuals who inherited reassigned numbers, the calls were more than a nuisance. Many recipients reported confusion, anxiety, and wasted time dealing with automated messages about accounts they never opened. Some feared identity theft when they heard “LifeLock” or “Norton” associated with their phone number. “When a massive corporation with sophisticated cybersecurity infrastructure fails to update its dialing lists, it shifts the burden onto ordinary people to fend off invasive calls,” said consumer advocate Michelle Jackson, the named plaintiff.

Settlement Details and Corporate Accountability

The settlement class includes all persons in the United States who received a prerecorded voice call regarding LifeLock or Norton to a cellular number not assigned to a Gen Digital customer, between February 19, 2021 and October 30, 2025. Notably, the agreement allows Gen Digital to walk away if more than 7,500 class members opt out—a threshold that underscores the company’s desire to cap exposure.

Gen Digital continues to deny liability, stating it settled “solely for the purpose of avoiding the burden, expense, risk, and uncertainty of continuing these proceedings.” Yet the company’s own data revealed the scope of the problem: a list of numbers that the RND flagged as permanently disconnected. The mismatch between Gen Digital’s marketing automation and basic consumer protection laws is stark.

Non‑Monetary Relief: A Belated Fix

As part of the settlement, Gen Digital will incorporate the Reassigned Numbers Database into its calling practices—a measure that could prevent millions of future unwanted calls. While this is a positive step, consumer groups note that compliance with federal guidelines should never require a class action lawsuit. “This is a classic example of corporate cost‑benefit analysis gone wrong,” said one privacy attorney. “They calculated that ignoring reassigned numbers was cheaper than fixing the system. The settlement makes it clear that such calculus has consequences.”

Claims must be submitted online or postmarked by a court‑set deadline (to be determined). Individuals who believe they received a prerecorded LifeLock or Norton call on a cell phone not associated with an account can visit www.JacksonIVRsettlement.com for more information.