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Ford Sold the Lincoln Corsair as RV-Towable Then Deleted the Feature With No Refund

TL;DR

  • Ford Motor Company marketed the 2021-2025 Lincoln Corsair as capable of “flat towing” behind recreational vehicles, a rare and highly desirable feature that drives purchasing decisions for RV owners.
  • In February 2025, Ford issued a corrective service campaign admitting that the vehicle’s “Neutral Tow” mode software was defective and could cause powertrain damage if used as advertised.
  • Ford’s proposed remedy is a software update that eliminates the flat towing capability entirely, offering no repair to restore the promised feature.
  • Buyers spent $1,500 to over $4,000 on specialized flat towing equipment that is now useless, and vehicles have suffered diminished resale value due to the missing feature.
  • Plaintiff Michael Rogge purchased a 2023 Lincoln Corsair in March 2024 specifically for its advertised flat towing capability and now faces the choice between risking powertrain damage or losing a core feature he paid for.
  • The class action complaint, filed July 30, 2026 in the Central District of California (Case No. 2:26-cv-8400), alleges breach of warranty, fraud, and violations of California consumer protection laws.

The internal memo Ford tried to bury is quoted verbatim in Section 4: Legal Receipts.

The Promise Ford Made

For RV owners, flat towing is the holy grail of secondary vehicle transport. It means you can drive your motorhome across the country with your daily driver attached behind you, all four wheels on the ground, no trailer required. It’s efficient, convenient, and far cheaper than alternatives. The problem? Most modern vehicles can’t do it safely.

Ford knew this. They also knew RV ownership was exploding across America. So when the Lincoln Corsair hit the market in 2021, Ford made a deliberate choice to market it as one of the rare luxury SUVs capable of flat towing. The official Owner’s Manual stated clearly that the vehicle “can be flat-towed with all four wheels on the ground, regardless of the powertrain and transmission configuration,” provided drivers activated the “Neutral Tow” mode and followed specific speed and distance limits.

The 2023 Lincoln Towing Guide reinforced this positioning, acknowledging that “many motorhome owners prefer the practicality of having another vehicle along when they travel” and that flat towing had “become more and more popular in recent years.” Ford even published an instructional YouTube video walking buyers through the step-by-step procedures for safely flat towing the Corsair behind an RV.

Michael Rogge, a California resident and RV owner, relied on these representations when he purchased a brand-new 2023 Lincoln Corsair on March 24, 2024, from Jim Burke Ford in Bakersfield. The flat towing capability was a core reason for his choice. Like thousands of others, he invested in specialized equipment: a tow bar, base plate, supplemental braking system, wiring harness, and safety cables. Total cost? Between $1,500 and $4,000, depending on brand and installation.

Then Ford issued the Campaign Notice.

The Defect Ford Admitted

In or about February 2025, Ford sent a corrective service campaign notice to owners of 2021-2025 Lincoln Corsair vehicles. The notice was stark: although the digital owner’s manual states the vehicle has flat tow capability, damage to the powertrain may occur if the flat tow process is initiated.

Ford’s proposed remedy? A software update that eliminates the flat towing capability altogether.

No hardware fix. No recall to replace defective components. No retrofit to restore the feature buyers paid for. Just a delete command buried in a firmware patch, erasing a core selling point from thousands of vehicles already on the road.

The complaint filed in the Central District of California alleges this constitutes a material breach of warranty. Ford sold these vehicles with explicit, detailed instructions for flat towing, including warnings that “failure to follow these instructions could result in damage to the transmission.” By issuing that warning, Ford created a reciprocal warranty: if you follow our instructions, the vehicle will not be damaged.

The Campaign Notice admits that warranty was false.

“Ford represented to the Plaintiff and members of the proposed Class that the vehicle possessed the requisite internal hardware capabilities to safely facilitate four-wheel-down transport without incurring catastrophic powertrain failure.”

According to the complaint, Ford knew or should have known about the defect at the time of sale. The vehicles were never properly engineered for the feature Ford advertised. The “Neutral Tow” mode was not a functional safeguard. It was a liability.

The Non-Financial Ledger

This is not a story about a minor inconvenience. This is a story about retirees who spent their savings on a lifestyle Ford marketed to them, only to have the lynchpin of that lifestyle ripped out after the fact.

Flat towing is not a luxury. For RV owners, it is a necessity. Without it, you need a dolly or a full trailer, which adds thousands of dollars in equipment costs, requires significant storage space, and transforms what should be a simple hook-up into a 20-minute ordeal every time you want to move. For older buyers, the physical strain alone can make continued RV travel impossible.

The complaint details the financial harm: overpayment at purchase, diminished resale value, stranded equipment costs, and the expense of pursuing alternative towing methods. But the dignity loss is harder to quantify. Ford sold a promise of freedom and mobility. When the Campaign Notice arrived, it replaced that promise with a warning label and a forced choice: risk destroying your transmission or abandon the feature you bought.

Michael Rogge now owns a vehicle he would not have purchased had he known the truth. The towing equipment he bought is worthless for its intended purpose. The resale value of his Corsair has plummeted because the market recognizes the vehicle no longer has the capability Ford advertised. And Ford has offered him nothing in exchange for the feature they took away.

This is wage theft in a luxury package. Ford extracted value from buyers based on a false representation, then eliminated the feature post-sale and kept the money.

Legal Receipts

“The vehicle can be flat-towed with all four wheels on the ground, regardless of the powertrain and transmission configuration.”

2023 Lincoln Corsair Owner’s Manual, Section: Emergency Towing โ€“ Plug-In Hybrid Electric Vehicle (PHEV)

“Note: Failure to follow these instructions could result in damage to the transmission.”

2023 Lincoln Corsair Owner’s Manual, Flat Towing Instructions

“Although the digital owner’s manual states that the vehicle has flat tow capability, damage to the powertrain may occur if the flat tow process is initiated.”

Ford Campaign Notice, issued February 2025

“Many motorhome owners prefer the practicality of having another vehicle along when they travel… many of those who want to tow another vehicle prefer one that can be easily towed without a dolly or trailer.”

2023 Lincoln Towing Guide, published by Ford Motor Company

“Mechanically, flat towing is not suitable for many modern cars, trucks, or SUVs… Vehicles must be intentionally designed to be towed in this manner for it to be safe.”

Capital One Auto Navigator, “What Is Flat Towing?” (third-party industry source cited in complaint)

These are not ambiguous marketing slogans. These are technical specifications published in official documentation, relied upon by buyers making five-figure purchasing decisions.

Societal Impact Mapping

Economic Inequality

The Lincoln Corsair is a luxury vehicle, but its buyers are not oligarchs. They are middle-class retirees, small business owners, and dual-income families who saved for years to afford both the vehicle and the RV lifestyle. The flat towing capability was not a frivolous add-on. It was the feature that made the entire investment viable.

When Ford deleted that capability, they transferred the cost of their engineering failure onto buyers who have no recourse. The complaint alleges the class includes thousands of purchasers and lessees across multiple states. Even at the low end of the equipment cost spectrum ($1,500 per buyer), the aggregate harm runs into the millions. At the high end, it approaches tens of millions.

Ford will argue this is a “voluntary service campaign,” not a recall. They will claim buyers are not required to install the software update. This is a false choice. Buyers who decline the update must operate their vehicles in a condition Ford has publicly identified as potentially defective and dangerous. Buyers who accept the update lose the feature they paid for. Neither option restores the benefit of the bargain.

Public Health

Flat towing requires specific mechanical configurations: the transmission must be able to remain in neutral without lubrication failure, the steering column must remain unlocked, and the drivetrain must rotate freely without damage. When these systems fail, the results are catastrophic.

Ford’s Campaign Notice admits the Neutral Tow mode does not protect the powertrain during flat towing operations. This means buyers who followed Ford’s instructions to the letter could have been unknowingly damaging their transmissions with every use. Transmission failure at highway speeds is not a minor inconvenience. It is a life-threatening mechanical breakdown, particularly for RV operators towing multi-ton motorhomes on interstate highways.

The complaint does not allege injuries or fatalities, but the risk is self-evident. Ford issued the Campaign Notice because the feature they advertised was unsafe. The question is not whether harm occurred. The question is how long Ford knew and how many buyers used the feature before Ford acted.

Environmental Degradation

This case does not involve direct environmental harm, but it does involve manufactured obsolescence. Ford’s solution to a defective feature is to delete the feature, rendering thousands of vehicles functionally incomplete and forcing buyers to either accept diminished value or replace the vehicle entirely.

This accelerates the vehicle replacement cycle, increasing waste and emissions. It also strands purpose-built equipment (tow bars, braking systems, wiring harnesses) that is no longer usable, much of which will end up in landfills. The environmental cost of Ford’s bait-and-switch is indirect, but real.

The “Cost of a Life” Metric

$4,000 Maximum reported cost of flat towing equipment now rendered useless by Ford’s software deletion, per affected buyer. Multiply by thousands of class members.
50 miles Maximum flat tow distance Ford advertised in the Owner’s Manual before admitting the feature could destroy the powertrain.
2021-2025 Model years affected by the defect. Ford sold this false capability for five consecutive years.

What Now?

The class action complaint names Ford Motor Company, a Delaware corporation with its principal place of business in Michigan, as the sole defendant. The complaint was filed July 30, 2026, in the United States District Court for the Central District of California, Case No. 2:26-cv-8400. Plaintiff Michael Rogge is represented by Abraham, Fruchter & Twersky, LLP; Longman Law, P.C.; and Kantrowitz, Goldhamer, Graifman, Perlmutter & Carballo, P.C.

The complaint asserts six causes of action:

  • Unlawful, Unfair, and Fraudulent Business Practices (California Business & Professions Code ยง 17200 et seq.)
  • Unjust Enrichment
  • Breach of Express Warranty (California Commercial Code ยง 2313)
  • Breach of Implied Warranty of Merchantability (California Civil Code ยงยง 1791.1, 1792, 1794)
  • Violation of the Consumer Legal Remedies Act (California Civil Code ยง 1750 et seq.)
  • Violation of the Song-Beverly Consumer Warranty Act (California Civil Code ยง 1790 et seq.)

Plaintiff seeks class certification, damages, restitution, injunctive relief, and attorneys’ fees. The proposed class includes all persons or entities who purchased or leased a 2021-2025 Lincoln Corsair in California (or California citizens who purchased outside California) that was marketed as flat towable.

Watchlist

The following regulatory bodies have jurisdiction over automotive consumer protection and warranty enforcement in cases like this:

  • Federal Trade Commission (FTC)
  • National Highway Traffic Safety Administration (NHTSA)
  • California Department of Consumer Affairs
  • California Bureau of Automotive Repair
  • Office of the Attorney General of California

What You Can Do:

If you purchased or leased a 2021-2025 Lincoln Corsair based on its advertised flat towing capability, you may be a class member. Contact the law firms listed in the complaint to determine your eligibility. Document all communications with Ford, retain all receipts for towing equipment, and preserve your purchase or lease agreement.

Do not install the software update until you have consulted with legal counsel. Installing the update may constitute acceptance of the deleted feature and could complicate your individual claim.

Support local consumer protection organizations working to hold automakers accountable for post-sale feature deletions. This case is part of a larger pattern of manufacturers using software updates to eliminate promised capabilities without compensation.

Demand transparency. Ford’s remedy is not a repair. It is an erasure. The difference matters.

The source document for this investigation is attached below.

Aleeia
Aleeia

I'm Aleeia, the creator of this website.

I have 6+ years of experience as an independent researcher covering corporate misconduct, sourced from legal documents, regulatory filings, and professional legal databases.

My background includes a Supply Chain Management degree from Michigan State University's Eli Broad College of Business, and years working inside the industries I now cover.

Every post on this site was either written or personally reviewed and edited by me before publication.

Learn more about my research standards and editorial process by visiting my About page

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