Why Did Colliers Securities Wait Seven Months to Fix a Problem It Knew About?

When you buy a bond, you probably think you know what it costs. The price is right there, isn’t it? You trust the firm handling your money—your retirement, your kid’s college fund—to be straight with you. You trust them to follow the regulations which have been put in place to protect everybody.

But what if they don’t? What if the real price is hidden?

For hundreds of retail customers of Colliers Securities, that wasn’t a hypothetical. It was reality. Between July and December of 2023, the firm sent out roughly 100 confirmations for bond trades with the cost of their slice of the pie—the “mark-up”—either missing or just plain wrong.

Think of it like a receipt from the grocery store that doesn’t tell you the sales tax. Except here, the “tax” is the broker’s profit, and not knowing it means you can’t know if you got a fair deal… because you didn’t get a receipt lol meaning that this story here isn’t just about paperwork. It’s about transparency. It’s about trust.

A System of Errors and Excuses

So how does this happen? It wasn’t a one-time glitch. It was a cascade of failures. For years, Minneapolis-based Colliers Securities was also messing up its big-picture reporting. From September 2020 to December 2023, the firm failed to properly flag about 5,400 transactions to the market’s main database. This isn’t just inside baseball for traders.

That database, the Real-Time Transaction Reporting System (RTRS), is what ensures price transparency for everyone. When a firm fails to report correctly, it’s like they’re whispering in a market that’s supposed to be a public square. It makes it harder for regulators and other investors to see the true landscape of the market.

The problem with customer receipts was even more galling. Colliers’ own systems were broken. Worse, the regulator, FINRA, had already told them about the issue back in May 2023. Did they jump to fix it? Nope. They let the problem fester for another seven months, finally getting it sorted in January 2024. All the while, customers were getting confirmations that hid the true cost of their trades.

Behind it all was a supervisory system that was, to put it kindly, asleep at the wheel. The firm had written rules saying they were supposed to check their own work—reviewing trade reports and customer confirmations every month. The problem? They didn’t actually do it. Their own rulebook was gathering dust on a shelf.

The Ripple Effect of Broken Trust

Who gets hurt here? The regular person. The teacher, the mechanic, the retiree trying to make their savings last. We rely on firms like Colliers to navigate the complex world of finance. When that firm hides its fees, it chips away at the foundation of that relationship.

It creates an unfair playing field, one where the house knows all the odds and you don’t even know the price of admission.

The 5,400 reporting failures damage the entire market’s integrity. Fair markets run on good information. When that information is polluted, everyone suffers. It fosters a system where price discovery is harder, and bad actors can hide more easily in the shadows. It’s a slow-motion corrosion of the system we all depend on.

A Slap on the Wrist for a Systemic Failure

This story isn’t just about one firm’s “oopsie poopsie.” It’s about a system where the consequences for failing investors often feel more like a parking ticket than a real punishment. Our current economic system relies on firms to supervise themselves, and as we see here, that trust can be misplaced. For years of violations—for muddying market data 5,400 times and hiding costs from its own customers—Colliers gets a censure and a $55,000 fine.

Let’s be real. For a financial firm with 16 branch offices, $55,000 is not a deterrent. It’s the cost of doing business. It’s a rounding error. No individual executive is named. No one is held personally accountable for failing to supervise.

Colliers doesn’t even have to admit it did anything wrong; it simply agrees not to deny the findings. This is the anatomy of a system that is very good at policing paperwork but not so good at delivering real justice for the small investor.

What Real Accountability Looks Like

So, what’s the solution? It’s not another dusty rulebook. Real change means real consequences. It means fines that are big enough to make a company’s board of directors sit up and pay attention. It means holding the supervisors who failed to supervise personally accountable.

Imagine a system where a failure this prolonged and this blatant resulted in a penalty that couldn’t be shrugged off. Imagine a system where the response wasn’t just a quiet settlement, but a public reckoning that restored a little faith for the retail investor.

Until we have that system, we’ll keep seeing this exact same story play out: big firms make mistakes, small people like us are kept in the dark, and the penalty is just another line item on an expense report.

All factual claims in this article are sourced from the Financial Industry Regulatory Authority (FINRA) Letter of Acceptance, Waiver, and Consent No. 2024080105801.

I decided to use this link to get the FINRA link about the story you’ve just read. Vaccinate your kids, folks: https://www.finra.org/sites/default/files/fda_documents/2024080105801%20Colliers%20Securities%20LLC%20CRD%207477%20AWC%20lp%20%282025-1752711604051%29.pdf